Last Updated: 21 April 2026

This Privacy Policy explains how JMB Ticket Concepts (“we”, “our”, or “us”) collects, uses, stores, and protects your information when you use our website, mobile services, ticketing platform, and related services.

By using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you create an account, purchase a ticket, contact us, or create an event, we may collect:

• Full name
• Email address
• Phone number
• Billing information
• Event attendance details
• Business or organisation information (for organisers)

Account Information

If you register as an organiser or customer, we may collect:

• Username and password
• Profile information
• Event preferences
• Ticket purchase history
• Event management data

Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device type
• Operating system
• Referring website
• Pages visited and time spent on the site
• Cookies and similar technologies

2. How We Use Your Information

We use your information to:

• Create and manage your account
• Process ticket purchases and payments
• Deliver tickets and event notifications
• Help organisers manage and promote events
• Respond to enquiries and support requests
• Improve our website and services
• Detect fraud, abuse, or unauthorised activity
• Comply with legal obligations

We may also use your email address to send:

• Ticket confirmations
• Event updates
• Account notifications
• Service announcements
• Promotional emails (only where permitted)

You may unsubscribe from marketing communications at any time.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember your preferences
• Keep you logged in
• Improve website performance
• Analyse traffic and user behaviour

You can choose to disable cookies through your browser settings, although some features of the website may not function properly.

4. Sharing of Information

We do not sell your personal information.

We may share your information with:

• Payment processors to complete transactions
• Event organisers when you purchase a ticket for their event
• Service providers who help us operate our platform
• Government or legal authorities when required by law

All third parties are required to protect your information and use it only for the purposes for which it was shared.

5. Payment Information

Payments made through our platform are processed securely by trusted third-party payment providers. We do not store your full debit card, credit card, or banking details on our servers.

6. Data Security

We take reasonable technical and organisational measures to protect your information against:

• Unauthorised access
• Loss or theft
• Misuse
• Alteration or disclosure

However, no method of transmitting data over the internet is completely secure, and we cannot guarantee absolute security.

7. Retention of Information

We retain your information only for as long as necessary to:

• Provide our services
• Maintain legal and financial records
• Resolve disputes
• Enforce our agreements

When information is no longer required, it will be securely deleted or anonymised.

8. Your Rights

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw consent for marketing communications
• Request a copy of your data

To exercise any of these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites, event organiser pages, or external services. We are not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

We encourage you to review this page regularly.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

JMB Ticket Concepts
Block B, Suite 359 Sura Shopping Complex, Simpson Street, Lagos Island
Email: support@jmbticket.com
Phone: +234 909 506 0137